Privacy Policy

Information We Collect

Personal Information You Provide

When you sign up for our courses or contact us, we collect basic information to deliver our services:

• Your full name and preferred username for course materials
• Email address for communication about your learning progress
• Phone number when you choose to receive updates via WhatsApp or SMS
• Location data (city and governorate) to customize program schedules
• Gaming experience level and preferred esports titles
• Payment information processed through secure third-party gateways

Automatically Collected Data

Our website collects technical information to improve your experience:

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited and time spent on our platform
• Referral sources and navigation patterns
• Course progress and engagement metrics

How We Use Your Information

We use the data we collect for specific purposes related to delivering quality esports education:

Data Storage and Security

Your information is stored on secure servers located in Egypt and the European Union. We implement multiple layers of protection:

1. Encryption: All data transfers use SSL/TLS encryption. Sensitive information like payment details is encrypted at rest using industry-standard protocols.
2. Access Controls: Only authorized staff members who need access to perform their duties can view your personal data. We maintain detailed logs of all access attempts.
3. Regular Audits: Our security measures are reviewed quarterly by external cybersecurity consultants to identify potential vulnerabilities.
4. Secure Backups: Your data is backed up daily to separate secure locations with restricted access protocols.
5. Staff Training: Our team receives ongoing training about data protection practices and confidentiality requirements.

Despite our best efforts, no online system is completely immune to security breaches. If we detect unauthorized access to your data, we'll notify you within 72 hours and outline the steps we're taking to address the situation.

Sharing Your Information

We share your data only in these specific circumstances:

All third-party service providers we work with are required to maintain confidentiality and use your data only for the specified purposes. We vet partners carefully before sharing any information.

Your Rights and Choices

Egyptian data protection regulations grant you several rights regarding your personal information:

Access and Correction

You can request a copy of all personal data we hold about you. We'll provide this in a readable format within 15 business days. If you notice inaccuracies, contact us to update your information.

Data Deletion

You have the right to request deletion of your account and associated data. We'll process this within 30 days, though we may retain certain records for legal compliance (such as payment history for tax purposes). Course completion certificates remain on file even after account deletion, as required by Egyptian educational regulations.

Communication Preferences

You can opt out of marketing emails at any time using the unsubscribe link in our messages. Note that you'll still receive essential communications about courses you're enrolled in, such as schedule changes or important platform updates.

Data Portability

Request a machine-readable copy of your data to transfer to another service. We'll provide this in common formats like JSON or CSV within 20 business days.

Cookies and Tracking

Our website uses cookies to remember your preferences and improve functionality. Here's what we track:

• Essential Cookies: Required for basic site functions like login sessions and course navigation. These can't be disabled without breaking core features.
• Performance Cookies: Help us understand which pages are most popular and identify technical issues. These are anonymized and don't track personal behavior.
• Preference Cookies: Remember your language settings, video quality preferences, and interface customizations.
• Marketing Cookies: Track whether you arrived from an advertisement or referral link. You can disable these in your browser settings.

Most browsers allow you to control cookie settings. Disabling certain cookies may limit your experience on our platform, particularly for personalized course recommendations.

Retention Periods

We keep your data only as long as necessary for legitimate business purposes:

• Active account data is retained while you're enrolled in courses or maintain an active subscription
• Inactive accounts are automatically deleted after 3 years of no activity
• Payment records are kept for 7 years to comply with Egyptian tax regulations
• Course completion records are maintained indefinitely for certificate verification
• Support correspondence is archived for 2 years after your last interaction
• Marketing data is purged 1 year after you unsubscribe from communications

If you request early deletion, we'll honor that while maintaining minimum records required by law.

Children's Privacy

Our beginner esports courses are appropriate for learners aged 13 and above. We don't knowingly collect data from children under 13 without parental consent. If you're under 18, you should have a parent or guardian review this policy with you before signing up.

Parents can request access to their child's account information or request deletion by contacting us with proof of guardianship. We take extra care with data belonging to younger learners and limit the information we collect to what's strictly necessary for course delivery.

International Data Transfers

While Elphx Trisk operates primarily in Egypt, some of our service providers are based in the European Union and United States. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by international data protection authorities
• Verification that receiving countries have adequate data protection frameworks
• Additional encryption for data crossing borders
• Regular audits of international partners' security practices

Your data remains subject to Egyptian privacy standards regardless of where it's processed.

Changes to This Policy

We update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice on our website for at least 30 days.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it occasionally to stay informed about how we protect your information.

Continuing to use our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.